Returns and Exchanges

 

Returns
We accept returns on unwrapped product(s) sent back in its original condition. Please contact customer services to receive the return address. You are responsible for the cost of your returns.

Returns are typically processed within 24 hours of receiving the product. If you have any questions please contact us through our email or contact page. 

We will notify you once we have refunded your payment. Payment will be made to the original method of payment. Please note this may take up to 10 days depending on your provider. 

Please note: Instant download items don’t accept returns, exchanges or cancellations. Please contact the seller about any problems with your order.

Exchanges
Oni Joes offers free exchanges, please contact us with your order number via email: oni.joes1991@gmail.com to start the process.

What if my order arrived faulty?
If you believe there is a fault with your item(s) upon delivery, please inform us on the date of delivery via the Contact Page or Email: oni.joes1991@gmail.com with your order number, full name and detailed photos of the damage. Please include any details in writing that may help us resolve the issue.